1. The Buyer may, within 3 days from the date of shipment receipt, if he does not accept the conditions specified in the order. The complaints obtained after this date will not be considered. In order to execute a right to return the goods due to a delivery error, the goods shall not be delivered with all the labels or used.
2. The complaint shall be sent only by electronic mail at: firstname.lastname@example.org
3. All the complaints filed in the manner contrary to the above specified procedure shall not be reviewed and in these circumstances Silk& Chic Concept Store shall be released from any liability towards the Client.